Our Culture

Our Culture
It Drives Everything We Do

At Jupiter IT we are all about the client. We measure our success on the level of service we deliver, not the number of sales we make. We make your IT work for your business, driving it forward and enabling you to provide your best service.

And we’re just as invested in our team - we dedicate time to training and development to build the specialist skill sets they need to deliver on any project, large or small. We support each other like a family, an ethos that extends beyond the office to our clients.

We had some compatibility issues with some older software that wouldn’t work on with our upgraded system… Jupiter IT went above and beyond to get the software functioning, saving our business thousands of pounds.

Partner - BMH Feedgear

Master communicators: we break the mould

No ‘tech jargon’, just plain English
We keep you in the loop
We keep each other updated on outstanding projects
We believe in honesty and transparency

Problem solvers: we find the best solution

We don’t plaster over issues - we find a permanent fix
We liaise with external providers to keep you running
Your problems are our problems - leave them to us
We really do go above and beyond

IT is a critical part of any business operation but a football club with tens of thousands of people, along with a global audience, relies on its IT week-in, week-out. Jupiter IT share our objectives and when something shouldn’t be possible, they get the job done.

Head of Operations - SMC / Hull City Football Club

Team players: we’re all in it together

None of us are as smart as all of us
We follow a culture of shared knowledge and learning
If the job’s a big one, we’ll take it on as a team
With a mixed bag of skills, we can give our clients the best solutions

Ownership: it’s on us

No matter the cause, if there’s an issue with your IT, it’s ours
We’re more than your IT provider, we’re your IT Department
If the project doesn’t go to plan, we’ll draw up plan B
Even when your systems are running smoothly, we’ll be checking in

Ethical: we do what’s right for our clients

Hard work and effort are embodied in every helpdesk ticket and every project we deliver
We don’t pay commission on profit made, we reward the best service delivered
We embrace our clients as family
We look after your business as if it were our own

Contact the team Testimonials